1) STANDARD FOUNDATIONS Chapter Test 3: Communication for Success & STANDARD ESTHETICS Chapter Test 1: Career Opportunities and History of Esthetics

 Professional client consultation is:

 In order to have a thriving clientele you need to:

Effective human relations and communication skills build:

 Golden rules of communication include:

 The art of successfully sharing information between two people or groups so that the information is understood is known as:

 To earn client’s trust and loyalty, you should:

 This form can prove to be extremely useful communication and business tool:

Client Intake Form is also known as:

 Physical forms should be stored:

 Electronic forms should be stored:

 Client Intake Forms are:

 To fill out the intake form first time clients should arrive:

 Client consultation is:

 A client’s consultation should be performed:

 Adding an additional service to the already booked treatment (such as makeup application, after) is called:

Which of the following questions are not part of a 10-step consultation?

 Why should client consultations be performed with as much privacy
as possible?

 Your client should always sign a(n)————- prior to more
aggressive skin treatments.

 What is reflective listening?

 When dealing with unsatisfied client, you should:

 Client’s permanent progress record of services received, results and
formulations documented, and products purchased and used is
known as:

 When communicating with coworkers you should:

 When communicating with managers you should:

 Word “kosmetikos” is a:

 Esthetics, also known as aesthetics, comes from _______________ word aesthetikos.

 Word “aisthetikos” means:

Esthetics is:

______________ is the largest organ of the body:

Clinical esthetics is previously known as:

 Clinical esthetics is the:

What does a manufacturer’s representative do?

 What career should those with journalistic abilities consider pursuing?

A(n)____________ is a specialist in the cleansing, beautification, and preservation of the health of skin on the entire body, including the face and neck.

Estheticians working in a salon or day spa are known as:

 What career should those with a flair for sales record keeping, stock control, selling to clients and demonstrating products consider pursuing?

 __________________ is the study and treatments of cancer and tumors.

 Estheticians that specialize in helping clients that have cancer are known as:

 ______________ is owned by individuals that pay a certain fee to use the company name.

 ____________________ is a good work environment for those estheticians who are more focused on the health benefits or age-management aspect of skin care.

 _________________ work environment is appealing to those that appreciate the full spectrum of beauty.

 What is a dye derived from leaves and shoots of the mignonette tree?

________________ removed their body hair using a technique similar to today’s threading, they wrapped a thread around and extracted each hair.

During the Age of Extravagance:

 Since ancient times, _____________ have created remedies and grooming aids from the materials found in their natural environment, such as roots, berries, can clay.

The U.S. Bureau of Labor Statistics predicts job opportunities from 2014 to 2024 will increase by:

 It is predicted that _________________ skin care will be a top priority.

 Americans born between 1946 and 1964 are called:

 _______________________ takes the lead role when defining anti-aging methodologies.

 Anti-aging ingredients include:

 Advancements in product ingredient delivery system include: